Call Tracking

Are you fed up with guessing which of your marketing campaigns is making your phone ring?

According to Google data, consumers searching the mobile web are 39% more likely to call a business and 37% of retail shoppers call directly from paid search ad call extensions.

If you are ready to start tracking your callers from marketing source to sale, then you are in the right place.

We have helped countless clients set up and track inbound phone calls on their website as well as implement a robust call tracking software.

And we can do the same for you.

Let’s talk about Call Tracking options

Key Call Tracking Metrics You Need to Measure for Success

Gather a wealth of important data about your callers

  • Number of Calls icon

    Number of Calls

    Record the number and quality of calls you receive as well as trends and patterns associated with these calls.

  • Campaign Data icon

    Campaign Data

    Determine which digital campaigns and web pages are generating the most calls and qualified leads.

  • Missed Calls icon

    Missed Calls

    Find out not only how many calls are being received, but also more importantly, how many are being missed.

  • Call Duration icon

    Call Duration

    Discover which of your marketing campaigns generate more in-depth calls that are likely to result in business growth.

  • Call Recordings icon

    Call Recordings

    Opt in for recording your phone calls to gain key insights into your team's sales and service skills, as well as hear customer pain points.

  • Keywords icon

    Keywords

    Analyse which phone calls are coming from which keywords to craft powerful marketing campaigns and speak to your audience in terms they understand.

Leaders in Powerful Call Tracking and Analytics

Phone call tracking is a relatively new technology. But there is plenty we can do to make it easy for your customers to call you, track campaign sources, and use analytics to monitor your customer activity on the website.

Need Help Setting Up Conversion Tracking for Phone Calls?

We will set up and integrate your call tracking data with any number of other digital platforms, like Google Tag Manager, Google Analytics, Facebook Ads, and Google Ads.

Need Help Choosing the Right Call Tracking Software?

Phone call tracking and recording give important insights into your business and the performance of your customer-facing teams. It can also give you invaluable information to improve your business through advanced options such as conversation intelligence and automated call transcriptions, form tracking, informative dashboards, and a wealth of integrations with popular systems and software.

We have solid experience working with the most popular tools in the market for tracking call-related data from online and offline marketing. We can set it up for you too!


What Sets Us Apart

Our team is not your average strategic marketing agency. Here are some reasons why you should work with us:

  • We will help you understand call tracking features and how to use them effectively with the advertising platforms and business software you already use.
  • Our team is highly experienced in helping our clients to implement call tracking software such as CallRail.
  • We continually optimise our client marketing campaigns through data-driven research and analysis to achieve the best results possible for their business.

Looking For Award-Winning Call Tracking and Analytics specialists?

We take pride in delivering award-worthy campaigns for our clients. We have attracted recognition in Australia and on a global scale, including winning Best Marketing Agency at the 2020 SEMrush Search Awards.

Whether you are looking to outsource a one-off marketing project or want to establish a long-term collaboration underpinned by extraordinary results, we’re the leading team to choose.

Living Online award nominations and wins

Meet The Team

Our Superstar Call Tracking Consultants.

  • Elyse
    Elyse Simich Digital Marketing Consultant
    photo of Elyse Simich

    Elyse Simich

    Digital Marketing Consultant

    Elyse is a digital marketer who is passionate about creating compelling stories to showcase brand identity and implementing innovative campaigns. A keen writer, Elyse has a background in content creation, website management, advertising, design, and email marketing. As a hands-on marketer, Elyse combines her technical and strategic skills to drive results through data-driven multi-channel campaigns.

  • Leila
    Leila Chapman Account Executive
    photo of Leila Chapman

    Leila Chapman

    Account Executive

    Leila brings over 10 years of experience in business development from various industries including gaming, toys, e-commerce and most recently digital marketing, dealing with global retailers and brands.

    She brings a wealth of knowledge and passion for driving businesses forward with a collaborative approach and a keen eye for detail, helping clients to maximise opportunities in an ever-evolving digital world.

  • Stanley
    Stanley Nugroho Senior Web Developer
    photo of Stanley Nugroho

    Stanley Nugroho

    Senior Web Developer

    Stanley is an experienced web developer with more than 12 years of experience.
    Within those years, Stanley has accumulated various skills such as PHP, CSS and JavaScript and WordPress development with a focus on delivering exceptional quality projects with a customer-centric approach.

  • Natasha
    Natasha Birch Marketing Manager
    photo of Natasha Birch

    Natasha Birch

    Marketing Manager

    Natasha has over 12 years of experience working in digital marketing and with integrated marketing campaigns. With a solid background in advertising, traditional marketing and website development, Natasha strives to work with clients to produce innovative multi-channel digital solutions that elevate businesses in the competitive market and provide tangible results.

  • Martin
    Martin Croonenbroeck Web Developer
    photo of Martin Croonenbroeck

    Martin Croonenbroeck

    Web Developer

    Martin is a full-stack web developer with a background in web & graphic design. With his strong eye for visual detail he creates responsive front-end solutions for modern websites. Skilled in PHP, HTML, CSS and JavaScript he delivers modern UIs & UX with great usability and accessibility.

    Martin is experienced in WordPress, Mailchimp, Campaign Monitor, Adobe Creative Cloud and other popular digital marketing tools.

  • Nick
    Nick Kotevski Account Executive
    photo of Nick Kotevski

    Nick Kotevski

    Account Executive

    Having over 8 years of experience in senior business development and strategic marketing roles, Nick has a demonstrated history working successfully in multiple industries. He has experience working with clients from SMB to enterprise, with a strong focus on understanding a client’s challenges, motivations and industry to develop tailored solutions. He is passionate about supporting the continued success of his clients.

  • Nicole
    Nicole Leedham Copywriter & Editor
    photo of Nicole Leedham

    Nicole Leedham

    Copywriter & Editor

    With over 20 years experience in the communications field, Nicole brings a broad experience to any project. Her current focus is business communication and communication strategy – these include copywriting, newsletter, blog writing, SEO web content creation, proofreading and editing.

  • Patrycja
    Patrycja Kryniewska Digital Marketing Consultant
    photo of Patrycja  Kryniewska

    Patrycja Kryniewska

    Digital Marketing Consultant

    Patrycja loves helping businesses grow profitably by becoming more creative and digitally focused. She prides herself in her ability to provide strategic advice intended upon increasing brand awareness, search engine rankings and ROI utilising the latest digital platforms and tools. With her professional background spanning from social sciences and research to digital marketing, she is passionate about helping businesses that have the power to transform people’s lives and shape the world we live in.

  • Caterina
    Caterina Marcellini Digital Marketing Consultant
    photo of Caterina Marcellini

    Caterina Marcellini

    Digital Marketing Consultant

    Caterina is a curious and results-driven digital marketing professional. She loves all things digital and has a strong track record of planning and executing successful digital marketing strategies for local and national B2B and B2C businesses across various industries: from building to property management services, machinery and warehouse storage, specialty coffee and more.

  • Paul
    Paul Ballardin Head Of Strategy & Consulting
    photo of Paul Ballardin

    Paul Ballardin

    Head Of Strategy & Consulting

    Following 16 years in business management, Paul has for the past 10 years fine-tuned his SEO, SEM, web dev and broader digital marketing skills as an owner of eCommerce and digital marketing enterprises. As part of the Living Online team, Paul works with a range of clients from smaller business through large enterprise, helping to clearly define their business challenges, understand and articulate options, and help efficiently execute creative solutions.

  • Dee
    Dee Bryant Web Developer
    photo of Dee Bryant

    Dee Bryant

    Web Developer

    Dee is a web developer with over 10 years’ experience in the tech industry. She works across multiple platforms with experience in all aspects of web design and development for WordPress, Shopify, Joomla and Squarespace. She prides herself on being customer focused and delivering quality solutions.

    Dee has a portfolio of outstanding websites that not only look oustanding but are also user friendly and SEO ready under her belt.

  • Thomas
    Thomas Fide UX Design Consultant
    photo of Thomas Fide

    Thomas Fide

    UX Design Consultant

    Thomas is a passionate digital designer with over 10 years experience in graphic design, web design and online marketing. He recently relocated to Perth from the UK, having set up two successful online businesses for both B2C and B2B. Thomas aims to bring fresh ideas to digital marketing, utilising his experience in building engaging UI & UX applications and using his background in Film & Media studies to create exciting, story-driven content that will enable the client to push their brand’s narrative.

  • Steven
    Steven Lim Digital Project Manager
    photo of Steven Lim

    Steven Lim

    Digital Project Manager

    Steven is an experienced digital marketer with over 10 years’ experience in strategy, account management, and project management. He has delivered successful projects for various industries and draws great passion in producing work that is of top quality, on-schedule and on-budget, while collaborating with exceptional talents.

  • Hayley
    Hayley Patrick Managing Consultant
    photo of Hayley Patrick

    Hayley Patrick

    Managing Consultant

    Hayley is a highly experienced digital marketer and has spent the last 6 years refining her skills in social media, direct response email marketing, digital, and traditional marketing. Hayley is passionate about marketing and aligns her strategic and technical knowledge to create marketing campaigns that dynamically speak to your customer, are measurable, and that deliver predictable results for your business.

  • Elliot
    Elliot Woods Digital Marketing Consultant
    photo of Elliot Woods

    Elliot Woods

    Digital Marketing Consultant

    Elliot has over 10 years of campaign marketing experience having worked largely with established domestic brands, both B2C and B2B. Having run campaigns utilising a wide range of advertising mediums, Elliot’s passion for digital marketing stems from being data-centric and results-driven. He is motivated by positive results and has a strong focus on exceeding client and consumer expectations.

  • Evan
    Evan Cunningham-Dunlop CEO and Founder
    photo of Evan Cunningham-Dunlop

    Evan Cunningham-Dunlop

    CEO and Founder

    Evan has over 14 years of experience in digital marketing, business consulting and broadcast media. Well-known for his skills in digital strategy, SEO and SEM, he enjoys tackling complex digital marketing challenges. Evan has an MBA from UWA (HD) and was the recipient of the Krasnostein prize for outstanding academic achievement.

  • Kerri
    Kerri Bugden Managing Consultant
    photo of Kerri Bugden

    Kerri Bugden

    Managing Consultant

    Kerri’s expertise is in successfully conceptualising and implementing innovative marketing strategies and campaigns—spanning digital and traditional channels—to deliver results and add value to companies. Working with global brands and local start-ups, Kerri has developed her skills in data analysis, design, development, SEM, SEO, social media and EDM to deliver ongoing positive ROI.

  • Matthew
    Matthew Economo Digital Marketing Consultant
    photo of Matthew Economo

    Matthew Economo

    Digital Marketing Consultant

    Matthew is a highly capable and enthusiastic digital marketing consultant. He has fine-tuned his ability to deliver creative yet effective social and email direct marketing campaigns for local and international companies. Matt prides himself on providing tailored customer service intended upon increasing your ROI by utilising the latest in digital marketing innovation.

  • Glen
    Glen Panarese Digital Marketing Consultant
    photo of Glen Panarese

    Glen Panarese

    Digital Marketing Consultant

    Glen is a passionate marketing professional who thrives within the world of digital marketing. His love for creative strategy and multi-channel, metric driven campaigns has been acquired after working both locally and internationally across a variety of sectors and industries including; advertising, higher education, further education, real estate and event management.

  • Jordan
    Jordan Hines Digital Marketing Associate
    photo of Jordan Hines

    Jordan Hines

    Digital Marketing Associate

    Jordan is an enthusiastic professional, daring to go the extra mile for his fellow team members and clients. He is passionate about developing engaging content and analysing consumer trends, and is now furthering his studies in a field that matches both his creative and commerce strengths, marketing. When he's not in the office, you will find him completing a Master’s degree at RMIT University.

  • Brenda
    Brenda Ledwith Digital Operations Manager
    photo of Brenda Ledwith

    Brenda Ledwith

    Digital Operations Manager

    Brenda is a highly experienced senior digital marketing consultant, a competency that has been built upon a background in general marketing and website development. Having progressed to a leadership position within the company, she passionately works to ensure her team, her clients, and the agency continues delivering exceptional award-winning results.

  • Katrina
    Katrina Hibbs Senior Digital Marketing Consultant
    photo of Katrina Hibbs

    Katrina Hibbs

    Senior Digital Marketing Consultant

    Katrina has over 25 years’ experience as a marketing professional; with the last 15 years as a specialist in digital marketing. Katrina blends deep strategic knowledge with practical and technical know-how. Katrina has hands-on experience working with local and global brands as well as developing and teaching universities and industry courses in marketing, PR, advertising and digital marketing.

view team profiles

Trusted By

  • HotCopper
  • Murdoch University
  • Kresta
  • Ginos
  • Nexus
  • Australian Tenders
  • Benchmark
  • Business News
  • wardrobe fashion
  • rent.com.au

CONTACT US

Fill out this form to get the conversation started.